Refund policy
In short
You can ask for your money back within 14 days of purchase, without telling us why. You pay only for what you used.
If you bought a single module
- If you haven’t finished it, you get all your money back, even if you’ve started the lessons.
- If you’ve finished it, we no longer refund it. A module is finished when you’ve read all its lessons or passed the module’s test.
If you bought the whole course
The whole course includes the 10 paid modules (02–11); modules 00 and 01 are free for everyone and don’t count. What matters is how many paid modules you’ve started: a module is started when you’ve read at least one of its lessons.
- If you’ve started 2 modules or fewer, you get all your money back.
- If you’ve started 3 modules or more, you pay only for the modules you started and get the rest back. We divide the amount paid by the 10 paid modules, keep the part for the modules you started and give you back the part for the others.
Example: you paid €39 for the whole course and started 7 paid modules. One module means €39 ÷ 10 = €3.90. We keep 7 × €3.90 = €27.30 and give you back €11.70.
How to ask for your money back
From your account, under “Your purchases”: next to each purchase you can see how much you can get back today, calculated by the rules above. You press “Ask for a refund”, confirm the amount and the request goes to Paddle on its own. You don’t need to write to us.
If you have a problem with the button, write to us at contact@zero2app.com from the address you used for the purchase.
What happens next
- The refund is made by Paddle.com, our online reseller (Merchant of Record), to the same payment method you used. Paddle approves the request, usually within a few minutes.
- The money usually arrives back within a few business days, depending on your bank.
- Access to the refunded modules closes as soon as you make the request. If Paddle rejects the request, access comes back automatically. The free modules and your progress stay in your account.
After the 14 days
After 14 days we no longer give refunds, except where the law requires it or where something doesn’t work through our fault and we can’t fix it.